Call before you dig! Dial 811

General Safety

Safety is always important!


Natural gas is a safe, clean-burning, effcient source of enrgy for your home or business.  As with any energy source, it should be handled with care

The safety or our employees and customers is always most important at Midwest Natural Gas.  All of our gas-service employees undergo regular training and are certified for the jobs they do.

Important Safety Reminder: Some natural gas facilities are installed permanently above ground, including regulator settings, meters, above ground valves, and piping. Damaging these facilities, especially with any motor vehicle or farm equipment, could result in death, injury, severe property damage, and a large bill.  Call our office if you require additional information about such facilities on or near your property.

Excess Flow Valves are underground safety devices installed on some underground service lines that can stop the flow of natural gas if the line gets cut or breaks underground. ING began installing excess flow valves on new servicesfor single family homes in 2007. If you home is older than that, or your gas service is for a commercial building or multi-family residence, you probably do not have an excess flow valve installed. Indiana Natural Gas can install excessflow valves on older and larger services. If you are interested, contact us to set up a consultation on where it might beinstalled for your service line and a quote on the cost, which may range between $500 and $3000.


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About 811

When planning outdoor work that requires digging such as planting a tree, putting in a new children’s play set or excavating for construction, visit or call 811 before you dig.  Midwest Natural Gas is a member of Indiana 811, a free statewide service created to reduce damage to underground facilities and promote public safety by lowering the number of damage incidents. This is important because digging can be expensive and dangerous. Each year, millions of dollars in property damage, personal injuries and even loss of life occur because of careless digging where underground facilities were not located prior to excavating 

Follow these steps, before you begin your project:

  1. Once you have planned your project, visit or call 811 to submit your request at least two full working days before digging.
  2. Provide the following information about the location and plans for your project:
  • County
  • Township
  • Street Address
  • Type of Work
  • Your Name and Title
  • Telephone Number
  • Best Time to Call
  • Start Date and Time
  • Contractor
  • Contractor Address
  1. Wait for member facility owners or operators to mark the proposed excavation site.
  2. Respect the marks. Once all utilities are checked, the ground will be marked with either a dotted line or a flag with “OK” painted on the ground. Dotted lines indicate underground lines and a flag and “OK” mean that there are no facility lines in that location and the area has been checked. Red, yellow, orange and blue markers should be present before you dig, indicating that all necessary utility lines have been checked.
  3. Dig with care.

For more information about Indiana 811, visit